Categories of information we handle

Registration details such as your full name, date of birth, residential address, nationality, and identification documents are gathered to verify identity and satisfy anti-money-laundering obligations.

Transactional records including deposits, withdrawals, wagers, bonus activity, and preferred payment methods are stored to maintain accurate ledgers and resolve any disputes that may emerge.

Technical signals like IP address, device fingerprint, browser configuration, language preference, and approximate geolocation are captured to deliver the service and detect suspicious behavior.

Purposes for processing

Frumzi uses your information primarily to operate your account, credit winnings, deliver customer support, and meet the conditions of our Anjouan Gaming Authority licence.

Behavioural patterns are reviewed to prevent fraud, collusion, and money laundering, and to identify potential signs of harmful play so that protective measures can be triggered if appropriate.

With your explicit consent, contact details may be used for tailored promotions, newsletters, and product updates. You can revoke this consent at any time from your account preferences.

Sharing with third parties

Trusted service providers such as payment processors, identity verification vendors, game studios, and cloud hosting partners receive only the minimum data required for their specific function and are bound by strict confidentiality agreements.

Regulators, financial intelligence units, and law enforcement bodies may receive information when a lawful request is presented or when reporting obligations apply under our licence.

Storage duration and security

Account records are kept for the duration of the customer relationship and for an additional period mandated by licensing and tax legislation, typically several years after account closure.

We protect stored information through encryption in transit and at rest, segmented infrastructure, restricted employee access, and continuous monitoring of administrative activity.

Your rights as a player

Subject to applicable law, you may request a copy of the information held about you, correction of inaccurate entries, deletion of obsolete records, or restriction of certain processing operations.

Requests can be submitted through the contact channels listed below, and Frumzi will respond within the timeframe required by the law applicable to your residence after verifying your identity.